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Terms, Access Rights and Your Account

Access to fg44 depends on your local law and the eligible regions we serve. These pages cover what governs your account, how we handle your data, and where to reach us when something needs resolving.

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fg44 Terms, Access Rights and Your Account
DATA AND SECURITY PRACTICES

How We Protect Your Account and Data

Data Retention

We keep account records for as long as your account is active and for a defined period after closure, as required by applicable regulations. You can request a summary of what we hold at any time through account settings.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand how the site is used. You can adjust cookie preferences from the footer link on any page. Blocking analytics cookies does not affect account access.

Account Security

Your account is protected by OTP verification on login and on withdrawal requests. If you receive an OTP you did not request, change your password immediately and contact support through the Help tab.

Who to Contact for Changes

To correct personal details, update your registered mobile number, or close your account, go to Account Settings or submit a written request to our support team. We verify identity before processing changes.

CONTACT AND RESOLUTION

How to Reach Us on Legal Matters

Team online

Account and Terms Queries

Reach our support team through the Help section in your account. For written legal requests, use the contact form and select the Terms category — responses go to your registered email.

Data and Privacy Requests

To request access to your personal data or ask us to delete it, submit a written request through the Privacy section of your account settings. We process requests within 30 days.

Dispute Resolution

If a bKash, Nagad, or Rocket deposit is not reflected in your account balance, open a dispute from the Payments tab. Attach your wallet transaction reference for faster handling.

What You May Be Asking About Our Policies

These questions come up regularly around account eligibility, data access, and how our terms apply to bKash, Nagad, and Rocket transactions.

Access depends on your local law and the region you are in. You confirm eligibility when you create an account. We do not serve regions where access is restricted by local regulation.

The governing law is stated in the full terms document linked at the bottom of every page. Jurisdiction and dispute resolution paths are set out in Section 10 of those terms.

Go to Account Settings, open the Privacy section, and submit a data access request. We respond within 30 days to the email address registered to your account.

Yes. Submit a deletion request through the Privacy section of your account. Some data may be retained for the period required by applicable law even after your account is closed.

Any balance in your fg44 account is withdrawn to the wallet you used for your last deposit before closure is processed. Wallet apps like bKash and Nagad operate independently of your fg44 account.

Open the Help section in your account, select Dispute, and include your wallet transaction reference number. For bKash, Nagad, and Rocket transactions, attaching the payment confirmation speeds up the review.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.